APS Urges Customers to be Vigilant Against Utility Scams

Jun 30, 2021
News Articles


Welcome to Barrett Propane Prescott, your trusted source for all your propane needs. In this article, we will discuss an important topic that affects customers' safety and financial well-being - utility scams. APS, our reliable partner in delivering energy solutions, recently issued an urgent warning to their customers regarding the increasing number of utility scams. Here, we provide you with comprehensive information and essential tips to help you protect yourself from these scams.

Understanding Utility Scams

Utility scams have become a widespread issue in today's digital age. Scammers are constantly finding new ways to deceive innocent customers by impersonating utility companies such as APS. These scams typically involve fraudulent individuals who attempt to extort money or gain access to personal information by posing as utility company representatives.

The Risks Involved

Falling victim to a utility scam can have severe consequences. Not only can it result in financial loss, but it can also expose you to identity theft and compromise your personal information. Scammers may request immediate payment, threatening disconnection of your utility services if you fail to comply. It is crucial to stay vigilant and protect yourself from such fraudulent activities.

Tips to Protect Yourself

1. Verify the Call or Visit

When you receive a call or a visit from someone claiming to be from APS or any other utility company, it is essential to verify their identity. Ask for their name, employee ID, and contact details. Call the official utility company's customer service line to confirm if the person is indeed an employee. Do not rely solely on the information they provide.

2. Be Cautious of Unsolicited Emails or Texts

Utility companies, including APS, will never ask for personal information, financial details, or immediate payment through email or text messages. If you receive any such communication, do not click on any links or provide any sensitive information. It is advisable to call the utility company's official contact number to verify the legitimacy of the message.

3. Secure Online Account Management

Ensure that your online accounts with utility companies have secure passwords. Avoid using easily guessable passwords and enable two-factor authentication for enhanced security. Regularly monitor your account for any unauthorized activity and report it immediately to the utility company.

4. Educate Yourself and Spread Awareness

Stay informed about the latest scams by following official news updates from APS and other utility companies. Share the information with your friends, family, and neighbors to ensure everyone is aware of the potential risks and protective measures. The more people know, the harder it becomes for scammers to succeed.

What to Do If You Suspect a Scam?

If you suspect a utility scam, follow these steps:

  1. Contact the utility company immediately: Reach out to the utility company through their official customer service line to report the suspicious activity and seek guidance on further steps.
  2. File a complaint: Report the scam to the Federal Trade Commission (FTC) and your local law enforcement authorities. Provide them with all relevant details to aid in their investigation.
  3. Protect your personal information: If you have unknowingly shared any personal information with scammers, take immediate steps to secure your identity. Monitor your accounts, change passwords, and consider placing a fraud alert or credit freeze.


Being vigilant and informed is crucial in protecting yourself from utility scams. By following the tips provided above and staying updated with the latest information, you can significantly reduce the risk of falling victim to these fraudulent activities. At Barrett Propane Prescott, we value our customers' safety and are dedicated to providing reliable propane services. Together with APS, we strive to create a secure environment for our customers. Stay safe, stay informed!